Contact Us

Answers to our most-frequently asked questions are covered on our How do I… page and our Guide for New Owners (Opens a new window). If you’ve checked there and still have questions or would like to provide feedback, please feel free to contact us below. Each person’s listing includes information on their areas of responsibility so you can be sure you’re reaching out to the right person. We’ve also included contact information for some individuals who don’t work for the Club but interact with our Members from time to time.

Club Amenities

Fins Up Beach Club logo

Sundries Sea Shack

Cabanas, Activities, and Sundries

Located at the entrance to Fins Left Pool near Salty Rim Bar & Grill, the Sundries Sea Shack is your contact for inquiries about Cabana rentals, Surrey Bike rentals, and Poolside Activities. The staff can also assist with on-site-pickup of Membership Cards, Houseguest Amenity Cards, and Non-Rental Cottage Keycards (but only *after* the Club Management Office has processed those requests and notified you that they’re ready for pickup).

Club Management

Fins Up Beach Club logo

Debbie C. Mafra, LCAM, CMCA

General Manager, Fins Up Beach Club

Oversight of Rental Program Standards and Club Amenities (Fins Left and Fins Right Pools, Cabanas, and Salty Rim Bar & Grill); Questions about Cottage Nameplates and Cottage Keycard Requests; Member Communications (Member Portal, Newsletters, and Facebook Group Updates). 

Fins Up Beach Club logo

Membership Department

Natalia Leutschaft, Membership Director

Member Dues; Questions about Member Card requests; Houseguest Reservations; Membership affiliation; Updates to your list of approved family members; Club Documents; Club Estoppels.

Non-Club Contacts

Artemis Lifestyles

Community Management via Artemis Lifestyles. Community Association dues, assessments, and documents; Proposed architectural changes/additions to the exterior of your Cottage; Valet trash pickup; Landscaping; Oversight of Community Security; Private pool/spa cleaning; Pest control requests; Community Association Estoppels.

Artemis Lifestyles

Community Management via Artemis Lifestyles. Community Association dues, assessments, and documents; Proposed architectural changes/additions to the exterior of your Cottage; Valet trash pickup; Landscaping; Oversight of Community Security; Private pool/spa cleaning; Pest control requests; Community Association Estoppels.

Community Watch Solutions, LLC

Cottages Security

Community Watch Solutions patrols the common areas throughout the Cottages Community and responds to security concerns and noise complaints. Concerns may be reported anonymously if desired. You may also contact Osceola County Sheriff’s Office at 407-348-1100. In an emergency, dial 911. Please note: Hotel Front Desk or Club Management cannot assist with security concerns in the community.

Rolling Oaks Community Development District

George Flint

District Manager, Community Development District

Roadways; Sidewalks; Potholes and paving; Waterways.

Margaritaville Resort Orlando

Scott Robbins

General Manager, Margaritaville Hotel

Management of Hotel, Hotel Restaurants, License to Chill Hotel Pool, Hotel Volleyball Court, and Catering Services.

Encore Capital Management

For home repairs arising out of construction, submit a warranty request online at encore.punchlistmanager.net (Opens a new window).