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Contact Us

Answers to our most-frequently asked questions are covered on our How do I... page or in our Cottage Services Guide.  If you've checked there and still have questions or would like to provide feedback, please feel free to contact us below.  Each person's listing includes information on their areas of responsibility so you can be sure you're reaching out to the right person.  We've also included contact information for some individuals who don't work for the Club but interact with our Members from time to time.

Club Amenities

Name

Sundries Sea Shack

Title

Cabanas, Activities, and Sundries

Located at the entrance to Fins Left Pool near Salty Rim Bar & Grill, the Sundries Sea Shack is your contact for inquiries about Cabana rentals, Surrey Bike rentals, and Poolside Activities. The staff can also assist with on-site-pickup of Membership Cards, Houseguest Amenity Cards, and Non-Rental Cottage Keycards (but only *after* the Club Management Office has processed those requests and notified you that they're ready for pickup).

Club Management

Name

Bob Kramm

Title

General Manager

Oversight of Rental Program Standards and Club Amenities (Club pools/beach areas, Cabanas, and Salty Rim Bar & Grill).

Name

Jackie Steele

Title

Assistant General Manager

Questions about Cottage Nameplates and Cottage Keycard Requests; Member Communications (Member Portal, Newsletters, and Facebook Group); assistance with oversight of Rental Program Standards and Club Amenities.

Name

Natalia Leutschaft

Title

Membership Director

Member Dues; Questions about Member Card requests; Houseguest Reservations; Membership affiliation; Updates to your list of approved family members; Club Documents.

Name

Hillary Succari

Title

Membership Coordinator

Member Dues; Questions about Member Card requests; Houseguest Reservations; Membership affiliation; Updates to your list of approved family members; Club Documents.

Non-Club Contacts

Name

Amanda Narehood, LCAM

Title

Community Manager

Community Management via Artemis Lifestyles. Community Association dues, assessments, and documents; Proposed architectural changes/additions to the exterior of your Cottage; Valet trash pickup; Landscaping; Oversight of Community Security; Private pool/spa cleaning; Pest control requests.

Name

Leo Lopez

Title

CAM Assistant

Community Management via Artemis Lifestyles. Community Association dues, assessments, and documents; Proposed architectural changes/additions to the exterior of your Cottage; Valet trash pickup; Landscaping; Oversight of Community Security; Private pool/spa cleaning; Pest control requests.

Name

Cottages Security

Community Watch Solutions patrols the common areas throughout the Cottages Community and responds to security concerns and noise complaints. Concerns may be reported anonymously if desired. You may also contact Osceola County Sheriff's Office at 407-348-1100. In an emergency, dial 911. Please note: Hotel Front Desk or Club Management cannot assist with security concerns in the community.

Name

George Flint

Title

District Manager, Community Development District

Roadways; Sidewalks; Potholes and paving; Waterways.

Name

Scott Robbins

Title

General Manager, Margaritaville Hotel

Hotel matters and management.

Name

Warranty Department

For home repairs arising out of construction, submit a warranty request online at http://encore.punchlistmanager.net