Member Login

My Membership: How do I...

Club Membership is limited to Cottage Owners and their predesignated family members.  If you are a new Cottage Owner, the Club will contact you once it receives information on your purchase (typically 3-4 weeks after your real estate closing occurs).  If you wish to complete your Membership documents prior to that, you may begin the process by sending us a copy of the ALTA, Closing Disclosure, or HUD document you received from the title company on the day of your real estate closing.  The document must be fully executed with all signatures and should be sent to Membership@FinsUpBeach.Club.
An online account is required to access most pages on this Member Portal, including the Member Events Calendar, Member Discounts page, and request forms for Cottage Nameplates and Member Cards.  To create your account, you must first be registered as an active Member of the Club (see first question above for instructions) and know your Member Number (it's on your monthly statement from the Club or is available from the Membership Office).  Note that each person on the Membership has a different Member Number.  For example, the primary Member might be #99999, their spouse #99999A, and so on.  Once you know your own Member Number, visit the registration page and enter your Member Number and name as it appears on your Membership.  Once validated, you'll be able to then select a username and password for the site.
Contact Membership@FinsUpBeach.Club to update your Membership Records, including:
  • Updating the list of individuals on your Membership
  • Redesignating the Primary Member on your Membership
  • Updating charging privileges and your credit card on file
  • Arranging or stopping automatic payment of Member dues
Your Club Membership Card grants access to Club facilities and Resort amenities, the security gates at the Resort entrance, and Member discounts and perks where applicable.  It does not unlock the front door of your Cottage.  To receive a Member Card, an individual must be listed on an active Club Membership and must be in good standing with the Club.  To request your card, visit the Member Card page and follow the instructions on the request form.
Eligible Members receive discounts on select dining, shopping, and experiences around the Resort area.  Each offer is subject to terms and conditions, and a valid unexpired Member Card must be shown to receive the offer.
Creating an account on this site, known as the Member Portal, is an important first step; you'll find information on how to do this below.  If you provided your email address when you submitted your Club Membership documents, you'll also be automatically registered to receive email updates from us a few times each month (don't worry - you can unsubscribe at any time using the link at the bottom of each email).  You can also request to join our official Facebook group to get official updates directly in your social media feed; make sure you update your settings to be notified every time there's a new post in the group.  Beyond updates from the Club, you may also want to sign up for additional email updates directly from the Margaritaville Resort Orlando, Island H2O Live!, and Promenade at Sunset Walk websites.
Members desiring a more streamlined Resort experience may opt to activate charging privileges on their Membership.  This option allows Members to use their Member Card as a payment method at the Club facilities and at select Margaritaville Hotel venues such as restaurants.  Each month's combined purchases are then processed by the Club as a single charge back to a Member's credit card on file.  This program also allows Members to designate which individuals on the Membership are permitted to charge purchases back to the Member account.  To activate charging privileges on your Membership or to receive more information, please email Membership@FinsUpBeach.Club.  Please note that neither Island H2O Live! nor the venues along the Promenade at Sunset Walk participate in this program.
Most Members keep a credit card on file with the Club to allow automatic payment of their Club dues and other charges each month.  If you wish to add or update your card on file, please contact Membership@FinsUpBeach.Club to complete an authorization form.  You may also review your statements and pay directly here on the Member Portal.

Access and Entry: How do I...

There are two different types of Cards that our Members use on a regular basis.  One is your Membership Card, which has your photo on it.  The other, without a photo, is your Cottage Keycard.  We'll briefly describe each of them here, and you can review the other sections of this page to learn more about them.

Your Membership Card is a photo ID card which allows you year-round access to amenities like the Resort pools and the Fitness Center during their normal operating hours.  This means that you can use your Member Card to access the pools even if you're not staying at your Cottage.  You can also use your Member Card to access the "Residents" lane of the security gates at the front and back entrances to the Resort.  Finally, your Member Card can be used to receive Member Discounts at participating locations.  Membership cards have an expiration date on them, but we automatically re-issue new Member Cards when your old cards are about to expire.  Your Membership Card does not unlock the front door of your Cottage.

Your Cottage Keycard does not have your photo on it and serves primarily to unlock the front door of your Cottage.  The Keycard may have other capabilities as well, depending on whether your Cottage is part of the Resort's Rental Program:
  • If you have ACE or LRR as your Rental Manager, they provide a Cottage Keycard for you each time you check into your Cottage for a stay.  The Keycard will unlock your Cottage's front door only during the dates you told the Rental Company you would be visiting your Cottage.  During this stay (and only during this stay), the Keycard will also allow access to the Resort Pools, Fitness Center, and drive-through security gates.  Once the scheduled stay is over, the Keycard will no longer work to access anything at the Resort, including your Cottage.
  • If you are with another rental company or do not host Rental Guests at your Cottage, you will receive long-term Keycards that will be good for about nine years each.  (You should have received these at your Real Estate closing.  If you need additional/replacement Keycards, please follow the instructions provided elsewhere on this page.)  These long-term Keycards will only work in two places: the front door of your Cottage, and the Resort's drive-through security gates.  These Keycards will not work to access the Pools or the Fitness Center; you'll have to use your Member Card for those.  If you're not with ACE or LRR, you also have the option to completely remove the RFID lock from the front door of your Cottage and replace it with a traditional lock that does not require a Keycard; see other parts of this page for more details on that option.
For more information on Member Cards and Cottage Keycards, please see the corresponding sections elsewhere on this page.
Your Club Membership Card is the primary method of accessing the Club facilities and Reort amenities.  Even if you forget your Membership Card, you can still access Fins Left/Right pools and Salty Rim Bar & Grill during staffed hours; present your government-issued photo ID to the pool staff at the entry gates so they can look up your Membership in our database.  Note: if you are with an approved Rental Management company, the Cottage Keycard issued by your Rental Company will also allow amenity access... but only during your stay at your Cottage.  Keycards for Cottages not in the approved Rental Program do not provide facility/amenity access.
The right lane at the Resort security gate is designed to allow speedy entry for Residents, Members, and returning Resort Guests.  Touch your Member Card or your Cottage Keycard to the electronic reader to open the gate.  There is no separate gate pass or toll pass style transponder for the gate.
Your Club Member Card does not work on the front door of your Cottage; you'll need a Cottage Keycard for that.

New Owners who purchased their Cottage directly from Margaritaville: Contact your sales representative to receive your initial Cottage Keycards.  Note: if you also signed up to be a part of the Rental Program with ACE/VStays or LRR/Rentyl around the same time as you purchased your Cottage, the Rental Company may already have control of your Cottage lock and be the source for your initial Keycards; check with them to make sure.

New Owners who purchased their Cottage as a resale from a previous Owner:  The Seller is expected to provide Cottage Keycards to the Owner, like any other real estate transaction.  If the Keycards the Seller gave you are white or blue (rather than bright green), it's very likely that they are temporary cards which will soon expire.  You should request long-term Cottage Keycards to ensure you're not unexpectedly locked out.

Existing Owners in the approved Rental Program:  Your Rental Manager controls your door lock.  Contact them for assistance.

Existing Owners in the process of leaving the approved Rental Program:  If you are leaving the Rental Program, your Rental Company will typically issue a "final" keycard to you when they stop managing your Cottage.  This card usually expires within 30-60 days as they remove your Cottage from their computer systems.  You'll want to request a permanent Cottage Keycard through the Club as soon as possible to ensure you have continued access to your Cottage, especially if you left the Rental Program because you're selling your Cottage or will have a long-term tenant.

Existing Owners not in the approved Rental Program:  The Club can assist in many cases.  Requests typically take a few business days to fulfill; please see the Cottage Keycards page for more details and to place your request.

Long-Term Rental Tenants at a Privately-Owned Cottage:  The Owner of your Cottage is expected to provide Keycards to you, like any landlord.

Short-Term Vacation Rental Guests and Cottage Houseguests:  If you checked in for your stay at the Hotel's front desk, please return there for Keycard assistance.  If your stay did not require check-in at the Hotel front desk, Resort staff are unable to assist with your stay; Rental Guests should contact the person from whom they rented the Cottage, and Houseguests should contact the Cottage Owner.
After extended use, the battery in the RFID lock on your front door may need to be replaced.  The door lock will flash simultaneous red and green lights each time a Keycard is used as an "early warning" of a low battery.  If you're with one of the approved Rental Managers, they will typically assist with battery replacements when needed.  If you're not in the Rental Program, replacement batteries may be purchased from a number of suppliers.  One such supplier is HD Supply, which stocks the battery under part number 884952.
The RFID locks installed on Cottage front doors are required as part of the approved Rental Program.  If your Cottage is not part of the Rental Program, the Club can assist with providing replacement Keycards... but some Owners opt instead to replace the RFID lock with an approved standard lock that is serviceable by any locksmith.  However there are a few things to be aware of before making the change.  The RFID locks used on the Cottages contain a large internal component that results in a larger hole being cut in the door than for a traditional lock; as a result, some Owners have found it necessary to replace the entire door... not just the lock.  In addition, an architectural review is required via Artemis Lifestyles before the lock can be replaced with a traditional lock.  Finally, it is advisable for the Owner to keep the original RFID lock in storage to avoid substantial expense later should they wish to rejoin the approved Rental Program or sell their Cottage.
The key code for your Cottage's back door is able to be reprogrammed to a personal code in certain circumstances.
Cottages within the approved Rental Program:  Your Cottage lock is enrolled in an electronic network which allows the lock to be controlled by your Rental Company.  They can assist with resetting the code if needed.
Cottages not within the approved Rental Program:  The Cottage Owner can reset the code by following the instructions in the lock's User Manual to perform a factory reset and set a new master code.  If you're unable to find your lock's user manual, the Club Management office maintains a copy.  Contact Jackie Steele for details.

Rentals, Houseguests, and Day Guests: How do I...

Members are able to bring non-Members with them to the Club facilities (subject to guidelines within the Club Membership Plan).  The Member must accompany these Day Guests for the entire duration of their visit to the Club facilities.  If you would like your Guests to have access without a Member present, they may be eligible for access as Houseguests; check the other sections below for more information.
One of the great perks of having a Cottage at Margaritaville is the ability to let family and friends use it for their vacations, too!  Your non-renting Guests (such as a family friend to whom you have gifted a Cottage stay without payment) can also access the Club facilities and Resort Amenities in many cases, even if you're not going to be there with them.
How do my Guests get into my Cottage?  If you're with a Rental Company, follow their instructions on how to block time at your Cottage for your non-renting Guests; the Rental Company will issue Cottage Keycards upon arrival.  If you're not with a Rental Company, you're responsible for getting a Cottage Keycard to your Guests.  Neither the Club nor the Hotel front desk can provide keycards to your Guests.
How do my Guests access the Club facilities and Resort amenities if I'm not there?  If neither you nor another Member on your Membership will be able to escort your Guests the entire time they're at the pool, you'll need to submit a Houseguest Reservation Request Form to the Club Membership Office at least five business days prior to your Guest's arrival.  A nightly amenity fee must be paid, which covers your Guests' access to the amenities for the duration of their stay.  Your Guests' names will then be on file with the Pool Staff so they can allow access to Fins Left/Right pools and Salty Rim Bar & Grill.  An amenity card can also be created so the Guests can access License to Chill pool, the business center, and the fitness center.  The Club limits these housguest visits to twelve Houseguest Reservations per Cottage, per calendar year; multiple consecutive nights at the same Cottage with the same Houseguests are considered a single Houseguest Reservation.  You may not allow a non-Member to use your Member Card to access the facilities, and you may not use the Houseguest reservation program to grant access to Rental Guests; these violations of Club rules are subject to disciplinary measures, up to and including fines, Membership suspension, and revocation of your Houseguest privileges.
Many Cottage Owners choose to offer their Cottage to the public as a vacation rental.

Two Rental Management Companies, ACE/VStays and LRR/Rentyl, make up the Resort's approved Rental Program.  These companies agree to uphold the Margaritaville rental standards in the Cottages they manage and therefore hold a license to market their rentals under the Margaritaville name.  They maintain a check-in desk in the Hotel lobby, and Rental Guests of these Cottages have full access to Resort amenities during their stay.  Your Cottage must be managed by one of these companies if you want your Rental Guests to be able to access Fins Left/Right pools, Salty Rim Bar & Grill, and resort amenities such as theme park transportation.

Cottage Owners may also rent their Cottages independently or through another rental company.  If an Owner choses this route, their Rental Guests will not have access to the Club facilities and Resort amenities, nor will these Rental Guests be able to check-in at (or receive reservation assistance from) the front desk.  Cottage Owners not within the approved Rental program are also responsible for maintaining and providing to the Community Manager all of the necessary documentation normally maintained by a Rental Management Company, such as insurance records, service provider contact information, and business licenses.  Contact Artemis Lifestyles for further information on requirements if renting your Cottage outside of the approved Rental Program.
Some Cottage Owners have long-term tenants in their Cottage.  For example, an Owner may prefer to stay at their Cottage during the winter months, then let a tenant stay in it for the entire summer.  To be considered a long-term tenant, the term of the lease must be at least three months in length.  The Club's Membership Plan includes a provision for the lessee to access the Club facilities during their tenancy, and the Cottage Owner also has the option to retain their own Club access during that time.  For more information, please contact Membership@FinsUpBeach.Club.  Like any landlord, you're responsible for making sure your tenant can access your Cottage; make sure you've acquired any extra Cottage Keycards you might need prior to the start of your tenant's lease.
If you've decided you no longer want to rent your Cottage, you'll need to contact your Rental Management Company and follow any steps they may require.  You should also contact Artemis Lifestyles to ensure they're aware of the change in status of your Cottage and complete any necessary documentation.  Finally, if you're leaving one of the approved Rental Companies and not signing with another approved Rental Company, submit your Cottage Keycard Request to ensure you'll have access to your Cottage after the Rental Company stops managing your Cottage; the Rental Companies typically issue a final temporary keycard which works only for 30-60 days after they stop managing your home.

Cottage Modifications and Repairs: How do I...

Cottage Owners are permitted to give their Cottage a personalized name and have an approved nameplate installed on the Cottage.  No architectural review is required, but all proposed Cottage names are reviewed by the Margaritaville brand prior to approval and the Club coordinates all orders with the Community's approved vendor.  To start the process, visit the Cottage Name Request page for review (log-in required).
Proposed exterior modifications and additions require architectural approval through the Artemis Lifestyles prior to any work commencing. If you are part of the rental program, interior modifications must be presented to your Rental Company for approval by the Club prior to any work commencing. Certain modifications may also require appropriate permits from Osceola County government.
If your Cottage is still under its original builder warranty, you will need to submit a repair ticket through the builder's warranty portal.  Contact information for the warranty department may also be found on our Contacts page.

Miscellaneous: How do I...

The Cabanas at Fins Left and Fins Right pools are the perfect way to take your day at the pool from "ahhhh" to "ahhhh-mazing!"  They offer dedicated space for you and your family, along with a shady retreat from the relentless Florida sun (and passing showers!).  Visit our Cabanas page to see the different types to choose from and learn how to reserve yours.  Fees apply, but Members receive special pricing and discounts in many cases.
The United States Postal Service does not perform regular mail delivery to the Cottage community because it is considered to primarily be a short-term rental community.  Cottage Owners wishing to receive mail locally should obtain a Post Office Box from a nearby vendor.  Any US Mail addressed to a Cottage street address will be returned as undeliverable.  Other package delivery services (FedEx, UPS, Amazon, etc) do offer package delivery within the community, but in some instances may deliver packages directly to Margaritaville Hotel instead of your cottage.  Check with your carrier for details, as packages delivered to the hotel will incur a service fee from the hotel’s business center.  If an expected package does not arrive at your Cottage as scheduled, please proactively contact the front desk (407-479-0950, ext. 0) to see if it has been delivered there; the Hotel usually does not have contact information for Cottage Owners so they are often unable to notify you that a package has arrived.  Please pick up any packages delivered to the Hotel in a timely manner, as storage space is extremely limited and unclaimed packages will be discarded after reasonable efforts have been made to arrange for their pickup.
Cable, internet, and telephone service are provided as part of your monthly Community dues.  To begin service, you will need to contact Spectrum at 833-697-7328.  If you experience any issues doing so, you might need to contact Artemis Lifestyles to have your address added to the community’s bulk account.  Other utility providers for the community, whom you will need to contact directly to establish service, include Duke Energy (407-629-1010), Toho Water Authority (407-944-5000), and TECO-Peoples Gas (407-425-4662).  If you have a rental manager, they may set up some utilities on your behalf; check with the rental manager for details.
Valet trash service is provided to the community daily.  All trash must be properly bagged and placed only in the designated trash bins provided beside each home.  Individual use of Community dumpsters is prohibited.
Outside of Club operations, Artemis Lifestyles maintains an extensive Cottage Owners Handbook which outlines services such as utilities, trash pickup, community security, pest control, private pool maintenance, and more.  Contact Artemis Lifestyles to obtain a copy of this document.
We can't help you sell your Cottage, but there are a few things you need to be aware of to make the transiton from seller to buyer as easy as possible.  The Club and Community Documents require that Artemis Lifestyles and the Club Membership Director be notified of your intent to sell so estoppels can be issued.  In addition, all Club Membership Cards must be returned to the Membership office so that new Member Cards can be issued to the buyer.  And, like any real estate transaction, you're expected to provide Cottage Keycards to your buyer at Closing (sellers often forget to do this, which leads to the buyer being stranded without a way to get into their Cottage after closing).  Remember that if you're leaving the approved Rental Program and selling your Cottage, the temporary keycards your Rental Manager provides will only work for a short period of time; your buyers may not realize this and get locked out of their Cottage unexpectedly!  Requesting permanent Keycards from the Club prior to the sale is a great way to make sure that you're setting your buyer up for success.
In an emergency, dial 911 for Osceola County emergency services.  For non-emergency situations, please report the incident to the appropriate group.
For noise complaints and other security concerns inside the Cottage Community, please contact Community Security at 347-818-8273 as the event is occurring so it can be quickly addressed.  You may report incidents anonymously if you desire.  You may also contact the Osceola County Sheriff's Office non-emergency number at 407-348-1100.

For concerns about unauthorized access or other security matters at the pools or Salty Rim, contact the on-site staff for assistance.  The pool area is also under patrol by the Hotel security team, which can be notified by contacting the Front Desk or the Hotel switchboard (407-479-0950, ext. 0).
If you've not been able to find an answer to your question or want to share a comment or concern, please visit our Contacts page to find the correct person to whom your correspondence should be addressed.